Refund Policy

Last updated: 21 September 2026

This policy explains how to request a refund for VoxelDreamer. It does not limit mandatory consumer rights, including statutory withdrawal, conformity, or other non-waivable rights that apply to you.

1. 14-day satisfaction guarantee

In addition to mandatory rights, VoxelDreamer offers a 14-day satisfaction guarantee for subscription plans. Submit the request within 14 days of the original purchase. The request route and the party that issues any refund depend on the provider that processed your transaction, as set out below. We may decline a request where there is evidence of fraud, refund abuse, or other manipulative behaviour; this does not affect mandatory rights.

2. Purchases processed through Paddle

Paddle is the authorised reseller and seller/Merchant of Record for a purchase processed through Paddle. Paddle’s current Refund Policy, which forms part of its Buyer Terms, governs refund and withdrawal requests for that transaction. Nothing in this policy reduces the rights described there or any mandatory consumer rights.

To request a refund, cancellation, payment support, or a copy of a Paddle receipt, use the “View receipt” or “Manage subscription” link in the Paddle transaction email, the support link in the receipt or billing page, or Paddle Buyer Support. Paddle reviews and, if appropriate, processes the refund to the original payment method. VoxelDreamer does not directly return Paddle transaction funds to your payment method.

If you contact VoxelDreamer about a Paddle purchase, we can help with product access and provide information needed to assess a request. Where the 14-day satisfaction guarantee applies and is compatible with Paddle’s terms and applicable law, we will ask Paddle to process the agreed refund. Paddle remains responsible for the refund transaction.

3. Purchases processed through Stripe

Stripe remains an active payment processor for existing Stripe purchases and subscriptions during the billing migration. Do not send a Stripe refund request to Paddle.

For a Stripe transaction, email contact@voxeldreamer.com with your account email address, Stripe receipt or transaction ID, and a brief explanation of the refund request. We aim to review refund requests within 3–5 business days. If a Stripe refund is approved, it is processed through Stripe to the original payment method where possible. Cancellation is separate from a refund request and can be submitted using the routes below.

4. Renewals, cancellation, and withdrawal

Subscription renewals are generally non-refundable unless a mandatory legal right, the applicable provider policy, or the satisfaction guarantee above applies. Cancel before the next renewal if you do not want the subscription to renew:

• Paddle transaction: use the management link in the Paddle receipt or Paddle Buyer Support.
• Stripe transaction: cancel directly in the VoxelDreamer dashboard or use the public “Cancel contracts here” page without signing in. The public route verifies control of the billing inbox before it exposes or changes a subscription. It records the submitted content, date, time, requested timing, and a reference that can be downloaded or printed. This route applies to renewable grandfathered Stripe plans as well as current Stripe plans.

Ordinary Stripe cancellation normally ends renewal at the current paid billing period’s end. Extraordinary cancellation requests are recorded immediately and sent for review. A grandfathered plan cannot be restored after it ends. Cancellation does not by itself request a refund.

Consumers in the European Union may have a right to withdraw within 14 days. For digital content or services, that right may be affected once performance starts where the required express consent and acknowledgement have been obtained. Provider-specific terms and mandatory law determine the applicable outcome for the particular transaction.