Refund Policy

Last updated: December 2025

At VoxelDreamer, we want you to be completely satisfied with our service. If you're not happy with your purchase, we're here to help.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all our subscription plans. If you are not satisfied with VoxelDreamer, you can request a full refund within 14 days of your initial purchase.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Timeframe: Your refund request must be submitted within 14 days of the original transaction date.
• Usage: While we want you to try our product, we reserve the right to deny refund requests if we detect significant usage (e.g., dozens of generations) within the 14-day period.

Non-Refundable Items

• Late Requests: Requests made after the 14-day window are generally not eligible for a refund.
• Renewal Charges: Unless required by local law, subscription renewals are non-refundable. We encourage you to cancel your subscription before the renewal date if you no longer wish to use the service.

How to Request a Refund

To request a refund, please send an email to remmintan@gmail.com with the following information:

1. Your account email address.
2. The transaction ID or receipt number.
3. A brief explanation of why you are requesting a refund (this helps us improve our service!).

We process refund requests within 3-5 business days. Once approved, the credit will automatically be applied to your original method of payment.

EU Right of Withdrawal

Nothing in this policy affects your statutory rights. As a consumer based in the European Union, you have a legal right to withdraw from a contract within 14 days. For digital services, this right may be limited once the performance of the service has begun with your express consent. Our 14-day guarantee is intended to be more generous than the legal minimum in most cases.